Your privacy is important to re:TRADE(“We”, “Us”, “Our”, “re:TRADE”), and this privacy policy provides information about the personal information that re:TRADE collects, and the ways in which re:TRADE protects and uses that personal information.

The term personal information as used throughout this policy, applies to any data relating to an identified or identifiable individual, including data that directly or indirectly identifies an individual.

All definitions contained in the Terms and Conditions also apply to this privacy policy, unless the context indicates otherwise.

2   Consent

By using the Service and/or the Website You consent to re:TRADE’s collection, storage, processing and disclosure of Your personal information on the basis set out in this privacy policy.

3   Personal information collection

re:TRADE will collect and store the following kinds of personal information:

a. Information You provide to re:TRADE, such as information that You provide using for the purpose of registering with the Website, information that You provide for the purpose of subscribing to the Website Services and any other information that You send to re:TRADE;

b. Technical data that is automatically collected, such as information about Your use of this Website, this may include Your IP address, geographical location, details of Your browser type and version, Your operating system, referral source. Information about how You use re:TRADE’s Website such as pages You view and duration of Your visit;

c. Transaction data, including Your credit or debit card details for the purpose of completing a transaction to use the Services available through Stream’s Website;

d. Service data that You provide for the purpose of fulfilling the Service that You purchase through re:TRADE’s Website. Specifically, information about Your parcel(s) including address information for both the sender and recipient of Your parcel(s), details required for customs such as the contents of Your parcel(s) and the value of the contents; and

e. Correspondence data, such as transcripts of any conversations You may have with Stream, for the purpose of providing You with assistance when using Stream’s Website or Services.

4   The source of personal information re:TRADE may collect:

Personal information re:TRADE collects may be from one of the following sources:

  1. Directly from You, information You voluntarily provide when using re:TRADE’s Website (for example, when You register, buy a Service, leave a review or contact re:TRADE’s customer service team). This includes information You may provide about the recipient of the parcel such as their name, address, email and telephone number.
  2. From other sources, re:TRADE works closely with third parties providing services to re:TRADE , and We may receive information about You from them, for example:
  1. sub-contractors providing services facilitating payment; sub-contractors providing delivery services for Your parcel(s);
  2. social networking platforms;
  3. analytics providers;
  4. search information providers;
  1. Cookies: re:TRADE’s Websites use cookies to recognise You when You visit and use the Website.  This helps re:TRADE to facilitate Your purchase of re:TRADE’s Services, as well as provide a good experience, and improve that experience when You use Stream’s Website.  For further information please refer to Our Cookie Policy; and
  2. Through Your browser or device, or through re:TRADE’s servers

5 re:TRADE’s use of personal information

At the outset re:TRADE would like to give You the comfort that You will always own Your personal information and that we do not sell Your personal information to anyone, for any reason, at any time.

re:TRADE will use, disclose and share Your personal information it collects to perform activities associated with providing the Website and Website Services only as follows:

a. To provide the Service;

b. For marketing purposes;

c. To analyse Website and service usage and to improve the Services and/or Website;

d. To deliver to You any administrative notices, alerts and communications relevant to Your Use of the Website;

e. For market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity;

f.   By disclosing Your personal information to third party service providers appointed by re:TRADE in order to enable re:TRADE to provide the Website and Services to You, and who are bound by these same privacy restrictions;

g. With and to re:TRADE’s other business divisions and other companies within the VATIT group of companies for the purposes of supporting the Service and the Website, improving the Services, determining any illegal or fraudulent conduct and violations of any group company policies; and/or

h. re:TRADE may disclose personal information to law enforcement, other government officials, or other third parties as re:TRADE , in its sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose re:TRADE to legal liability, or in connection with a merger, consolidation, or sale of re:TRADE’s assets.

6 Cross-border data transfers and Security

Personal information may be stored and processed by and transferred between re:TRADE affiliate companies - and third-party service providers - located in the United States of America and other countries outside of the European Economic Area, including in countries that may not provide the same level of data protection as Your home country. re:TRADE takes appropriate steps to ensure that recipients of Your personal information are bound to duties of confidentiality and re:TRADE implements measures such as standard data protection contractual clauses to ensure that any transferred personal information remains protected and secure.

Securing Your personal information re:TRADE has appropriate technical and organisational measures in place to prevent accidental or unlawful access to or destruction, loss, misuse or alteration of Your personal information. re:TRADE uses a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of Your online session and to protect re:TRADE’s systems from unauthorised access. re:TRADE will store all the personal information You provide on secure servers.

7 Retention of personal information

re:TRADE will retain personal information only for so long as reasonably necessary for the purposes set out above, considering criteria such as applicable rules on statute of limitations and at least the duration of Your use of the re:TRADE Website and Services.

8 Your rights

You may be entitled, in accordance with applicable law, to object to or request the restriction of processing of Your personal information, and to request access to, rectification, erasure and portability of Your own personal information. Requests should be submitted by using the contact details set out below.

If You are aware of changes or inaccuracies in Your personal information, You should inform re:TRADE of such changes so that its records may be updated or corrected. You may lodge a complaint with a supervisory authority if You consider that re:TRADE’s processing of Your personal information infringes applicable law.

9 Other websites

re:TRADE may make content from third party websites available to You from links located on the Website. re:TRADE is not responsible for the privacy policies or practices of any third party. re:TRADE recommends that You review the Terms of each such website to determine how that website protects Your privacy.

10 Contact re:TRADE

If You have any questions about this privacy policy or re:TRADE’s treatment of Your personal information, please send an email to

11   Updating this policy

re:TRADE may update this privacy policy periodically by posting a new version on this Website. You should check this page occasionally to ensure You are familiar with any changes. If the changes made to the policy are material, re:TRADE also may post a notice on the Website prior to the effective date of the change, or, in some cases, may provide notice of the changes by email.